1. Purpose of This Policy

This Donation Policy provides general information about how donation-related activities may operate through Global Relief Unity.

It is intended to help donors understand the information they may see before contributing, the information that may be requested during the donation process and how donation records may be handled.

This policy should be read together with the platform's Terms & Conditions , Privacy Policy and Refund Policy .

2. Before Making a Donation

Donors are encouraged to review the available campaign information carefully before making a contribution.

This may include the campaign purpose, category, description, support requirement, available payment instructions and any other information presented on the campaign page.

Donors should contribute only when they are comfortable with the information available to them and the purpose for which the campaign requests support.

3. Campaign Information

Campaign information may be submitted by individuals, families, community representatives or other permitted campaign applicants.

Information may be reviewed before publication. The scope and depth of any review may depend on the nature of the campaign and the information available.

Publication of campaign information should not automatically be understood as a guarantee that every statement, document, circumstance or expected outcome has been independently verified in every respect.

Donors should use their own judgement and review the information available before contributing.

4. Donation Process

Depending on the campaign and applicable payment arrangements, the donation process may involve entering donor information, selecting an amount, reviewing payment instructions and submitting transaction-related information.

For certain domestic donation flows, payment instructions may include a campaign-specific payment identifier or UPI information.

Donors should verify the payment details shown during the donation process before completing a transaction.

The exact donation workflow may change as the platform and its payment processes are developed or updated.

5. Payment Information

Payment methods made available through Global Relief Unity may vary depending on the campaign, donor location and applicable payment arrangements.

Donors are responsible for entering or using payment information accurately and for following the instructions displayed during the relevant donation process.

Where a third-party payment service is used, the transaction may also be subject to that provider's applicable terms, policies and processing requirements.

Global Relief Unity should not be understood as guaranteeing the availability or uninterrupted operation of any particular third-party payment service.

6. Transaction Records

Donation-related information may be recorded for operational, accounting, reconciliation, verification, support, security or compliance purposes, subject to applicable requirements.

Depending on the donation workflow, information may include the donor's name, contact details, donation amount, campaign reference, payment information or transaction-related details.

Donors should retain their own payment or transaction confirmation where appropriate.

7. Donation Verification

Where a donation workflow requires manual verification, a submitted transaction may be reviewed against available payment or transaction information.

Submission of transaction information or a payment screenshot does not by itself establish that a payment has been successfully received.

A donation may remain subject to verification until the relevant payment information has been checked through the applicable process.

Verification procedures may change as the platform's donation infrastructure develops.

8. Donor Information

Information provided during a donation process may be handled according to the Privacy Policy and applicable data-protection requirements.

Donors should provide only accurate information that they are authorised to submit.

Where a payment or transaction screenshot is requested, donors should take care not to unnecessarily disclose unrelated sensitive information.

9. Responsible Giving

Global Relief Unity encourages donors to make informed and voluntary decisions when providing support.

Donors should consider the information available about a campaign and should not contribute money that they cannot reasonably afford to give.

Donors should never share passwords, security codes, banking credentials or other confidential authentication information with another person claiming to represent a campaign.

If a payment instruction appears unusual, inconsistent or suspicious, donors should seek clarification before completing the transaction.

10. Campaign Changes

Campaign information, support requirements, publication status and other campaign details may change after a donation has been made.

A campaign may also be paused, updated, restricted or removed where appropriate.

Where a campaign changes materially, the handling of existing donations may depend on the applicable donation terms, operational process and legal requirements.

11. Refunds

Donation refunds, where applicable, are handled according to the platform's Refund Policy and any applicable payment-provider or legal requirements.

Donors should review the Refund Policy before making a contribution if they have questions about cancellation, mistaken payments or refund-related circumstances.

The availability and method of any refund may depend on the nature of the transaction and the applicable payment arrangement.

12. Donation Questions & Support

If you have a question about a donation, campaign or payment-related process, please contact Global Relief Unity through the Contact Us page.

When contacting support about a transaction, providing the relevant campaign reference and available transaction information may help with the review process.